Terms of service.

1. Who you are contracting with

Zula.One is operated by ZulaOne OÜ, a company established and registered in Estonia (European Union), with its global operations centre in Maryland, United States, and regional offices across the European Union and the MENA region.

References to Zula.One, we, us or our in these terms mean ZulaOne OÜ and its regional operating entities.

2. Eligibility and registration

Zula.One is a business-to-business platform. You must be at least eighteen years old and authorised to act on behalf of the business you register, and the information you provide at registration must be accurate and kept up to date.

We may decline or suspend registration where a business cannot be verified, operates in a sector we do not support, or is subject to a sanctions regime applicable to us.

3. Scope of service

These terms cover access to the Zula.One ecosystem, including ZulaFlow (commerce operations and automation), ZulaSpot (discovery and reputation) and ZulaSource (sourcing, quoting and group buying), together with the partner network made available through them.

Service availability, localisation and regulated features may differ by market to remain compliant with local requirements while keeping your business positioned for cross-border readiness.

4. Your account and data

You are responsible for the accuracy of the business, catalogue and trade information you publish, and for the actions of users you invite to your workspace.

Data you generate remains yours. Sharing with partners such as financiers, insurers or logistics providers only happens with your explicit, revocable consent.

5. Acceptable use

You agree not to misrepresent your business, manipulate reputation signals, resell access without authorisation, or use the network to circumvent applicable sanctions, tax or trade law.

6. Export controls and sanctions

You represent that you are not subject to trade sanctions and will not use Zula.One to trade with a sanctioned party, embargoed destination, or in goods restricted under applicable export control law.

We may suspend access immediately, without notice, where continued service would expose us or the network to a sanctions or export control violation.

7. Commercial terms

Fees, billing currency and settlement rails depend on your market and plan. Early access members retain the preferential pricing communicated at the time they joined the list, for as long as their subscription remains continuous.

8. Third parties and marketplaces

Transactions concluded with other businesses, buyers, suppliers, sourcing agents, creators or partners are agreements between those parties. Zula.One provides the record, tooling and dispute pathway, not a guarantee of counterparty performance.

Where a transaction breaks down, our dispute pathway records both sides of the trade and mediates in good faith. It is not a court and does not replace your right to pursue a legal claim against a counterparty.

9. AI and automated features

Scores, benchmarks, risk signals and recommendations produced by Zula.One, including the Commerce Intelligence Score, are generated from the trade and usage data available to us at the time and are provided for guidance, not as a guarantee of outcome or creditworthiness.

No automated output from Zula.One is used on its own to make a decision with a material legal or financial effect on you without an opportunity for human review. Partners who use our signals to underwrite, insure or extend terms remain independently responsible for their own decisions.

10. Intellectual property

Zula.One, ZulaFlow, ZulaSpot, ZulaSource and their underlying software, design and analytics methodology are the property of ZulaOne OÜ. Nothing in these terms transfers that ownership to you.

You keep ownership of the catalogue, trade and business content you publish, and grant us a licence to use it solely to operate, secure and improve the service you use.

11. Liability

To the extent permitted by law, our aggregate liability is limited to the fees paid for the affected service in the twelve months preceding the claim. Nothing limits liability that cannot lawfully be limited, including liability for fraud or gross negligence.

We are not liable for losses arising from a counterparty's conduct, from a partner's independent credit, insurance or logistics decision, or from your own failure to secure your account credentials.

12. Indemnification

You agree to indemnify ZulaOne OÜ against claims, losses or costs arising from your breach of these terms, misuse of the service, or infringement of a third party's rights through content you publish.

13. Dispute resolution

We aim to resolve concerns directly. If a dispute cannot be resolved informally within thirty days, either party may pursue the matter before the competent courts of Estonia, without prejudice to mandatory consumer protections available in your home market.

14. Changes, suspension and termination

We may update these terms as the ecosystem evolves and will give reasonable notice of material changes. We may suspend or close an account that breaches these terms or exposes the network to fraud, sanctions or legal risk.

You may end your subscription at any time and export your records. Force majeure events beyond our reasonable control, including outages of third-party infrastructure we depend on, do not constitute a breach of these terms.

15. Assignment and severability

You may not assign these terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets, provided the assignee honours these terms.

If any provision of these terms is found unenforceable, the remaining provisions continue in full effect.

16. Governing law and contact

These terms are governed by the laws of Estonia, without prejudice to mandatory consumer or local protections in your market.

Questions: compliance@zula.one. ZulaOne OÜ, Estonia, with operations at our Maryland global operations centre.